Returns & Refunds Policy

Last updated: 11th January 2025

Overview

At Eve Elsby Fitness, we take pride in the quality of our Pilates socks. Due to hygiene reasons, we do not accept returns or offer refunds for change of mind, incorrect sizing, or unwanted items.

This policy complies with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Non-Returnable Items

For hygiene and safety reasons, Pilates socks are non-returnable once purchased, unless they are faulty or not as described.

This means we cannot accept returns if:

  • You change your mind after purchase

  • The item does not fit

  • The item has been opened, worn, washed, or tried on

  • The item was purchased during a sale or promotion

Faulty or Damaged Items

If your item is faulty, damaged, or incorrect, you are entitled to a remedy under UK consumer law.

If you believe your item is faulty, please contact us within 14 days of receiving your order with:

  • Your order number

  • A description of the fault

  • Clear photographs of the issue

Please email: eveelsbyfitness@hotmail.com

Once reviewed, we will offer one of the following where appropriate:

  • A replacement item

  • A refund to your original payment method

Refunds will be processed within 14 days of approval.

Condition of Faulty Returns

Returned faulty items must:

  • Be in the condition received

  • Include original packaging where possible

Items showing signs of wear, washing, or misuse may not be eligible for a refund or replacement.

Return Shipping (Faulty Items Only)

  • Return shipping costs will be covered by us only for confirmed faulty items

  • We recommend using a tracked service, as we cannot be responsible for items lost in transit

Return address will be provided once your claim has been approved.

Sale Items

Sale or discounted items are non-refundable, unless they are faulty.

Exchanges

We do not offer exchanges for sizing or preference.
Replacements are only issued where an item is confirmed to be faulty.

Gifts

If an item was purchased as a gift and is found to be faulty, the refund will be issued to the original purchaser.

Your Legal Rights

This policy does not affect your statutory rights under UK consumer law.

Need Help?

If you have any questions about this policy, please contact us at:
eveelsbyfitness@hotmail.com